Aliens aren’t coming but business bots are already here! A wide range of special purpose intelligent business bots are revolutionizing the way products and services are designed, delivered and consumed. I am not talking about simplistic chat bots. These are intelligent action bots. They will replace several processes, workflows and interfaces in a massive enterprise transformation that is taking place now.
These business bots will splinter business processes into nano-organizational units and transform both external touch points and internal operational nodes. Business bots will be the new intangible assets owned and reported by businesses in future. Harvesting and integrating the value derived from these intelligent assets will become crucial for business success.
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